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Hendrick Automotive Group News

Four Hendrick Automotive Group Dealerships Win 2017 DealerRater of the Year Awards

BMW of Murrieta (California), Hendrick Acura Overland Park (Kansas), Hendrick Lexus Charleston (South Carolina) and Hendrick Motors of Charlotte (North Carolina), each operated by Charlotte-based Hendrick Automotive Group, were named DealerRater “Dealer of the Year” award winners for 2017. 

The award recognizes top U.S. and Canadian auto dealers who demonstrate excellent customer service as expressed by consumer reviews written on DealerRater.
The DealerRater Dealer of the Year Awards are based on reviews by new- and pre-owned-car shoppers and those who took their vehicles into dealerships for service. Reviewers evaluated those dealerships on customer service, quality of work, friendliness, pricing and overall experience. 

The dealerships, operated demonstrated consistently high PowerScore™ ratings for customer satisfaction, placing it in the top of its class. The PowerScore is determined using a Bayesian algorithm that factors the dealership's average DealerRater consumer rating and the total number of reviews written about the dealership during the 2016 calendar year. 

"Today's car shoppers pay attention to reviews and a dealership's online reputation, which makes the significance of the DealerRater Dealer of the Year Awards crucial to dealers looking to thrive in today's business environment," said Gary Tucker, DealerRater CEO. 
DealerRater has an audience reach of more than 40 million consumers who read more than three million dealer reviews. 
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